Does Your IT Provider Support Your Telecom Needs?

During a recent Quarterly Business Review with a relatively new SPOT Managed IT Services client, the client mentioned how frustrated he was with his current phone system.  The system wasn’t customized to her business, and didn’t have some of the advanced features her company needed, such as call center and integration with their CRM …

Is Your IT Provider Protecting You From Meltdown & Spectre?

When the massive Meltdown & Spectre vulnerabilities were first discussed in the media on January 3rd, 2018, Fulcrum Group immediately researched the vulnerabilities and came up with a game plan on how to respond. Our 1st Security blog post on Meltdown & Spectre was published the next day, January 4th.  And a plan was put toget…

How To Avoid CEO Fraud Via Phishing Attacks

We recently had a client that nearly became a victim of an email phishing attack known as CEO Fraud.  CEO Fraud is a scam in which cyber criminals spoof company email accounts and impersonate executives to try and fool an employee such as a Controller or CFO into executing unauthorized wire transfers.  In this case, the CFO was the phis…

Reducing Monthly IT Expenses

Recently I was speaking with a client, discussing the fact that they were unhappy with their Internet provider who had just been bought out.  Since they were a SPOT Managed IT Services client, vendor management is included in their agreement.  I began reviewing their bill and contract with their Internet provider. I contacted the Int…

Does Your IT Provider Proactively Monitor and Manage Your Network?

We recently had a client who had a server go offline.  Our SPOT Network Operations Center received the alert and contacted the client within minutes to notify them of the outage.  Their response?  “Wow, that’s magic, how did you guys know before we did?” When I heard the feedback, it got me thinking – do most IT providers pr…

Does Your IT Provider Help You Develop a Technology Roadmap?             

Every organization, small or large, should have a Technology Roadmap.  The Technology Roadmap lets you know where you’ve been, and where you’re heading in the future.  And it should be a in 1 page graphical format so it’s quick and easy for your executives and managers to see. It should be broken down by timeframe (Already Comp…

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