How To Avoid Tech Support Scams

David Johnson/October 2, 2018 IT Security

Tech scams are on the rise around the world. According to the FBI’s 2016 Internet Crime Report, almost 11,000 tech support scams caused $8 million in losses in that year alone–and that’s just what was reported.  All technology solution providers should be sharing ways to regularly help their customers recognize the red flags before it’s too late.

Here’s a few points related to remote tech support scams that are helpful to know:

Unexpected Phone Calls
If you get an unexpected phone call from someone saying there’s a problem with your computer, before you accept their help, consider:  is this your IT support company and did you initiate the request (maybe by email)? Companies such as Microsoft and Dell will not call you; customers or their IT vendors initiate calls for issues.  If you’re not sure, hang up and call your IT support company directly. 

Suspicious Pop Up Messages & Emails
Scammers will create convincing pop up notifications online that look exactly like security alerts or send frightening emails trying to get you to call them. Don’t fall for it.  Contact your IT support company to see if the alert is valid. 

Fear Tactics
The best tool in a tech scammer’s arsenal is fear. They’ll say anything to make you think you have to act now to fix a problem you don’t have.  Don’t let anyone try to scare you into make quick decisions or giving up personal information over the phone, email, chat or during a remote/support session. 

Unsolicited Remote Access & Support
Remote access and support software is an excellent tool for when used responsibly by remote tech support professionals. Remember, if anyone contacts you and offers to remote into your computer to fix something that you didn’t request help for, say NO.  You should always be the one to initiate a tech support session. 

 

For more info on tech support scams, go here.

 

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